Shipping & Delivery

Shipping and Delivery Terms and Conditions
These Shipping and Delivery Terms and Conditions (“Terms”) apply to all orders made with [For Keeps Merch] (“we”, “us”, or “our”) and our 3rd Party Manufacturers. By placing an order, you agree to the following terms and conditions regarding the delivery of goods.

1.⁠ ⁠Shipping Method
Our Manufacturers utilise national freight carriers to deliver your order. All shipments will be processed through reputable third-party freight services, not same-day courier services. Delivery times may vary depending on the destination, but we aim to dispatch your order as quickly as possible.
2.⁠ ⁠Delivery Address
All deliveries must be made to a physical address within the serviceable area. We do not ship to PO Boxes. It is the customer’s responsibility to ensure that a valid and accurate physical address is provided at ordering. If the provided address is invalid or incorrect, additional charges may apply for re-shipment or address correction.

3.⁠ ⁠Shipping Costs
Shipping costs will be calculated based on the delivery location and the size or weight of your order. Any additional charges due to changes in shipping details (such as an address change after shipment) will be the responsibility of the customer.

4.⁠ ⁠Delivery Times
•⁠ ⁠Processing Time: Orders are typically processed within 2-3 weeks for local stock orders. However, processing times may vary depending on stock availability, order volume or if the order is produced offshore.
•⁠ ⁠Delivery Time: Estimated delivery times are provided when placing the order and depend on the destination and the freight carrier’s schedule. Delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather or carrier disruptions.

5.⁠ ⁠Shipping Confirmation and Tracking
Once your order has been shipped, we will provide you with a shipping confirmation email, including a tracking number. You can use this tracking number to monitor your shipment’s progress via the freight carrier’s website.

6.⁠ ⁠Delivery Failures and Delays
We are not responsible for delays or failures in delivery caused by external factors such as weather, strikes, carrier delays, or incorrect address details. If the delivery is unsuccessful due to any of these reasons, we may charge additional fees to reschedule delivery.

7.⁠ ⁠Damaged or Missing Goods
Please inspect your order upon delivery. If your goods are damaged or missing, contact us within 7 days of receipt of the delivery, and we will initiate a claims process with the Manufacturer. We may require photographic evidence of any damage before proceeding with a replacement or refund.

8.⁠ ⁠Contact Information
If you have any questions or concerns regarding your delivery, please contact your Account Manager / Production officer or call 1300 795 801. We are here to assist you with tracking, order issues, or any other shipping-related inquiries.

Returns Policy

At For Keeps Merch, we strive to provide top-quality branded merchandise and a seamless shopping experience. We understand that sometimes things don’t go as planned, so we’ve made our returns process easy and straightforward. Please read our policy below for details on how returns are handled.

1.⁠ ⁠Returns Eligibility
•⁠ ⁠Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving it. We’ll provide a full refund or exchange once we’ve reviewed the issue and received photographic evidence of the damage or defect.
•⁠ ⁠Incorrect Items: If we send you the wrong item, please notify us within 7 days of receiving it. We’ll quickly arrange for a replacement at no extra cost to you.
•⁠ ⁠Custom or Personalized Products: Custom items (such as products with specific logos, text, or designs) are non-returnable unless there is a mistake on our part during production.
•⁠ ⁠General Returns: If you’re not completely satisfied with your merchandise, we cannot accept returns as the items have been personalised with your branding and cannot be resold to other customers. Our recommendation is to order an unbranded sample initially so that you can ensure the item is suitable prior to having your branding placed on the item/s.
2.⁠ ⁠How to Return an Item
To initiate a return, simply follow these steps:
1.⁠ ⁠Contact Us: Reach out to your Account Manager / Production officer with your order number and the reason for the return.
2.⁠ ⁠Return Authorisation: Once we confirm your request, we’ll send you next steps to process the return.
3.⁠ ⁠Repackage the Item: Please securely package the merchandise in its original packaging (if possible) to avoid any damage during return shipping.
4.⁠ ⁠Return Shipping: The cost of return shipping is the customer’s responsibility, unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure your return is safely received.
5.⁠ ⁠Refund or Exchange: After we receive your return and verify its condition, we’ll process your refund or we’ll send a replacement item, depending on your preference.
3.⁠ ⁠Non-Returnable Items
The following items cannot be returned:
•⁠ ⁠Custom or personalized products (unless there is a production error)
•⁠ ⁠Sale or clearance items
•⁠ ⁠Gift cards or promotional products
4.⁠ ⁠Refunds
Once your return is received and inspected, we’ll process your refund. Please allow 5-10 business days for the refund to appear in your account